Win63 Privacy Policy

01 Who We Are

Win63 is an online casino and gaming platform operating at win63.pro, designed for and targeted at Filipino players aged 21 years and above. Win63 acts as the data controller in respect of the personal data collected through the platform, meaning we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the Win63 website, mobile application, customer support channels, and any other service or feature offered under the Win63 brand. It does not apply to third-party websites or services that may be linked to or from the Win63 platform.

If you have any questions about how Win63 handles your personal data, you may contact our Data Protection Officer at the email address provided in Section 13 of this Policy.

02 Data We Collect

Win63 collects the following categories of personal data from registered users and platform visitors:

Win63 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming assessments and only with your explicit consent.

03 How We Collect Data

Win63 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Win63 platform, including cookies, web beacons, pixel tags, and server logs that record technical and usage data.
• Third-party sources: Data received from identity verification providers, payment processors (such as GCash and PayMaya), fraud detection services, and analytics providers, where permitted by applicable law.
• Public sources: Publicly available information used to verify your identity or comply with anti-money laundering obligations, such as government databases or sanctions lists.

04 How We Use Your Data

Win63 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your Win63 account, including verifying your identity and age (21+) as required by Philippine gaming regulations.
• Service delivery: To process deposits and withdrawals, provide access to games, credit bonuses, and deliver the core Win63 gaming experience.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any reporting obligations imposed by Philippine regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct as described in the Win63 Terms & Conditions.
• Responsible gaming: To monitor gaming patterns, apply responsible gaming limits you have set, and identify players who may be at risk of problem gambling.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time via your account settings.
• Platform improvement: To analyze usage patterns, conduct research, and improve the Win63 platform, games, and user experience.

05 Legal Basis for Processing

Win63 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the Win63 gaming service, process transactions, and manage your account.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and any lawful order from a competent regulatory authority.
• Legitimate interests: Processing carried out for Win63's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and certain optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

Win63 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the Win63 platform.
• Fraud detection and security services: Providers that help Win63 detect and prevent fraudulent activity, money laundering, and unauthorized access.
• Analytics providers: Services that help Win63 understand how the platform is used and improve the user experience. These providers process data only on Win63's instructions and are contractually prohibited from using it for their own purposes.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, or law enforcement authorities where Win63 is legally required to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of Win63, its users, or the public.
• Business successors: In the event of a merger, acquisition, or sale of all or part of Win63's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on Win63's behalf are required to enter into data processing agreements that obligate them to handle your data securely and in accordance with applicable law.

07 Cookies & Tracking Technologies

Win63 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and deliver relevant content. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the Win63 platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content within the Win63 platform. These are only activated where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Win63 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

08 Data Retention

Win63 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing preference data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, Win63 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

09 Data Security

Win63 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Win63 platform;
• Encryption of sensitive data at rest, including financial and identity data;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication requirements for account access and administrative systems;
• Incident response procedures to detect, report, and address personal data breaches promptly.

10 Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Win63:

• Right to be informed: The right to know what personal data Win63 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data Win63 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Win63's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact Win63's Data Protection Officer using the contact details in Section 13. Win63 will respond to all verified requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

11 Children's Privacy

If Win63 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on Win63, please contact us immediately using the details in Section 13.

Win63 employs age verification procedures during the registration process to prevent underage access. These procedures include collection of date of birth and, where required, verification against a government-issued ID.

12 Policy Updates

Win63 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Policy will always be available at win63.pro/privacy-policy, along with the effective date of the current version.

Where changes are material — meaning they significantly affect your rights or how we use your personal data — Win63 will notify registered users via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of the Win63 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you should cease using the Win63 platform and may request account closure by contacting customer support.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Win63 handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach our Data Protection Officer by email. The address is provided below as plain text for your reference:

Win63 aims to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days. For urgent account security matters, please use the live chat feature available 24/7 on the Win63 platform.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with Win63's response to your privacy concern.